Booking a Property is very different from booking a regular hotel room, especially with regard to payments and cancellations. Please do not just tick the box to accept these terms and conditions (as we all typically do!) – do please read the following conditions carefully.

Payment

When the Guest makes a booking request, the Guest must make the appropriate deposit payment to Abhinaya Wisata Bali within 5 working days of availability confirmation. The following deposit payment must be received by Abhinaya Wisata Bali:

• For rentals beginning more than 30 days after the date of the booking request – a deposit/ down payment of 50% of the total rental amount is payable
• If the required deposit payment is not received within the 5 working day period, Abhinaya Wisata Bali reserves the right to void the Guest’s booking request.
• Where a 50% deposit applies to the booking, the Guest must pay the remaining 50% balance in scheduled arrival date (check in date).
• All payments must be made in US Dollars, unless otherwise agreed with Abhinaya Wisata Bali, and must be made in accordance with Abhinaya Wisata Bali payment instructions as set out in the Guest’s booking confirmation.
• If down payments are not made on or before the due dates as required herein, Abhinaya Wisata Bali representative may cancel the booking. Cancellation charges may apply as detailed below.

Reservation Voucher

Confirmation details, Abhinaya Wisata Bali will be sent voucher to the Guest in a reservation voucher when down payment is received. This voucher, along with the Guest’s passport, need to be presented upon arrival.

Arrival / Departure times

Typical check-out and check-in times are 12:00 noon and 2:00 pm respectively unless stated otherwise. Abhinaya Wisata Bali’s Representative to try to accommodate the Guest’s actual arrival and departure times, subject to availability. Please do advise to Abhinaya Wisata Bali of any changes to the Guest’s schedule so every effort can be made to accommodate them.

Damage or Losses

A Property is typically someone’s home. Please treat the Property rented accordingly, and leave the Property and all its contents in good order and in an acceptably clean condition. Any damage or losses caused during the Rental Period, as well as any special cleaning requirements will be the Guest’s responsibility and may be charged to the Guest’s.

Access

The Property and its facilities are available for the Guest’s full enjoyment during the Rental Period. However the Owner, Owner’s Representative, or other staff and contractors may need access to the Property from time to time (e.g. for maintenance purposes to the house, garden, swimming pool, utilities and services, or for the purposes of providing additional services requested by the Guest, etc.). The Guest is required to give them reasonable access to the Property for these purposes.

Number of Guests

The number of persons (adults and children) staying at the Property must not exceed the maximum number of sleeping places indicated in the booking confirmation and reservation voucher, unless specifically authorised in writing. Exceeding this number may invalidate any insurance policy on the Property. Entry or access to the Property may be refused or limited where the number of guests exceeds the stated requirement. No pets are allowed unless agreed in writing in advance.

Use of Property

All bookings are assumed to be for normal holiday purposes only, and the Guest agrees that the use of the Property will be limited to this purpose unless otherwise confirmed in writing.

If the Guest is planning to hold an event, such as a wedding or party, which involves having a larger number of people at the Property, or if the Guest is planning to use the Property for a purpose other than holiday, please communicate this to Abhinaya Wisata Bali management at the time of booking, as special approval or arrangements may be required. Depending on the nature of the event, a surcharge and/or additional security deposit may be required, which will be agreed and confirmed in writing prior to confirming the reservation. Note that some Properties are in residential areas or estates, and some are subject to rules and regulations regarding their use. Therefore, it may not always be possible to grant permission for certain uses or activities due to these or other reasons beyond the control of Abhinaya Wisata Bali management.

Conduct and Due Care

Properties are generally located in quiet residential neighbourhoods. The Guest is asked to respect this, and ensure that all guests and visitors to the Property behave appropriately. Illegal or immoral activities including gambling, prostitution, prohibited drugs, possession or use of pyrotechnics or dangerous goods, and possession or use of firearms and other weapons are all strictly prohibited. Smoking is generally prohibited unless stated otherwise in the booking confirmation or reservation voucher.

The Guest is responsible for the behaviour of the guests staying at the Property, as well as visitors to the Property during the Rental Period. Should any guest(s) or visitor(s) not behave in a suitable manner, the Owner or Owner’s Representative may, in their absolute discretion, require the Guest, their party and/or visitor(s) to leave the premises and/or vacate the Property immediately, without compensation or refund

In the interests of safety, due care should be taken at the Property at all times, especially with children. Suitable supervision should be given around pools, beaches and roads, and when using all Property’s facilities.

Valuables and Security

Any Guest valuables or property left or used at the Property are at the Guest’s own risk. The Guest is responsible for the Property during the Rental Period, and must ensure that all windows and doors are locked securely when not on the premises. Any act or omission by the Guest, their party and/or visitors which may negate or prejudice the Property’s insurance policy and/or results in loss or damage is the Guest’s responsibility.

Cancellations

In the event that the Guest cancels a confirmed booking, the following cancellation fees will generally apply:

• 50% of the total down payment rental amount will be forfeited if the cancellation is made between 15 days before the start of the rental period.
• 100% of the total down payment rental amount will be forfeited if the cancellation is made between 3 days before the start of the rental period.

Complaints

Every attempt will be made for the Guest to have an enjoyable stay. If the Guest should have a problem during the Rental Period, please inform the housekeeping or Abhinaya Wisata Bali Representative immediately who will endeavour to put things right. Should the  Abhinaya Wisata Bali Representative not address the Guest’s problem satisfactorily, please contact Abhinaya Wisata Bali management promptly. In order for the Guest’s complaint to be addressed, the Guest must communicate any problem whilst on location. If no complaint is reported during the Rental Period, Abhinaya Wisata Bali team will assume that the Property was to the Guest’s satisfaction and no complaint will be entertained.

Disclaimers

Abhinaya Wisata Bali Representative accepts any responsibility or liability for:

any delay or cancellation of the booking as a result of war, threat of war, riot or civil strife, strike, demonstration, terrorist activity (threatened or actual), natural disaster, fire, sickness, weather conditions, action at an airport or port by any government or public authority, technical problems relating to transport and airport regulations caused by technical, mechanical or electrical breakdowns, or any technical, structural, electrical, plumbing or other problems or difficulties with the Property which make it unsafe or unusable, or any other circumstances which amount to ‘force majeure’ or Acts of God, or other events beyond the Owner’s control.

Abhinaya Wisata Bali Representative individually or collectively be liable to make any payment or give any refund or compensation of any amount the total rental amount paid.